Shipping Information

About Space ships orders Australia-wide and to select international destinations. For in-stock items, orders are typically dispatched within 10–14 business days from receipt of payment or purchase order. In some circumstances, dispatch times may exceed this timeframe depending on stock availability, order volume, or delivery location within Australia.

For orders to New Zealand or other international destinations, please contact us at info@aboutspace.net.au with the items you are interested in and the delivery address so we can provide a shipping quotation. Customers may also arrange their own freight if preferred. Please note that any customs duties, taxes or import fees applicable to international orders are the responsibility of the buyer.

Important Notice for Australia-Wide Orders

We recommend booking your electrician only after your goods have been received, inspected and confirmed to be correct and undamaged.

While we make every effort to ensure timely delivery, About Space Lighting cannot accept liability for delays caused by circumstances outside our control, including courier delays or third-party service providers. We are also not responsible for any expenses incurred due to delayed delivery, including costs associated with electricians or other contractors.

Delivery Information

Deliveries are generally made during business hours and a signature may be required upon delivery. If no one is available at the delivery address, the courier may attempt redelivery or leave a card with instructions for collection from a nearby depot or pickup location.

Unless otherwise agreed, freight and insurance costs are the responsibility of the buyer. Once goods have been dispatched, the buyer assumes any risk of loss, theft, damage or delay during transit. About Space Lighting is not responsible for parcels lost, damaged or delayed while in transit with the courier.

Shipping Returns

If a courier is unable to successfully deliver a parcel and it remains uncollected or undelivered for two weeks, it may be returned to About Space Lighting.

In the rare event that a parcel is returned due to an error on our part, such as an incorrect address or shipping service being selected, we will promptly reship the order to the correct address at no additional cost.

However, if a parcel is returned due to incorrect delivery details, failure to collect the parcel, or other inaction on the part of the buyer, About Space Lighting reserves the right to charge the buyer for any costs incurred. This may include, but is not limited to:

  • Return-to-sender freight charges incurred by About Space Lighting
  • Storage or handling fees (if applicable)
  • The cost of reshipping the parcel to the correct address

These charges must be paid prior to the parcel being reshipped.

Errors or Inaction by the Buyer

The following situations may, at the discretion of About Space Lighting, be considered an error or inaction on the part of the buyer and may affect eligibility for returns or refunds:

  • Providing an incorrect or incomplete delivery address, including failing to include a business name where delivery is intended for a commercial premises.
  • Failing to collect or arrange redelivery of a parcel within two weeks of a delivery attempt and notification card being issued by the courier.

If an order is returned to About Space Lighting as a result of the above and the buyer chooses to cancel the order, a refund may be issued less any shipping costs incurred and a restocking fee of up to 30% of the total order value.

Damaged in Transit

We are committed to providing the best possible customer experience, from ordering and packaging through to delivery. However, in rare cases, circumstances outside our control may result in items being damaged during transit.

If your order arrives and the packaging is noticeably or significantly damaged, please:

  • Take clear photos or video showing the damage to the box, tube, or item
  • Refuse the delivery where possible
  • Contact us immediately

If you have accepted delivery and later discover that an item is damaged or defective, please:

  • Take photos or video clearly showing the damage
  • Contact us within 3 business days of receiving the delivery

Once notified, our team will assess the issue and assist in resolving it as quickly as possible. We will also work with our delivery partners to investigate the matter and improve future delivery services where required.

Incorrect Item Delivered

If you receive an incorrect item, please take a photo of the item received and contact us within three business days of delivery. Once notified, we will arrange the collection of the incorrect item and delivery of the correct item at no additional cost to you.

For more information, please refer to our Terms & Conditions.